Effective Date: 01.01.2024
1. Introduction
Welcome to Order Arena («we,» «our,» or «us»). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including the Order Arena API, Order Arena Admin GUI, and the WordPress plugin (collectively, the «Services»). By accessing or using our Services, you agree to the terms outlined in this policy.
2. Information We Collect
We collect various types of information to provide and improve our Services:
- Personal Identification Information: This includes your name, surname, phone number, email address, delivery address, invoice address, and food order details.
- Usage Data: We may collect information on how you access and use the Services, including your IP address, browser type, operating system, and pages visited.
3. How We Collect Information
We collect information through:
- Direct Interactions: When you provide information by filling in forms or communicating with us (phone, email, personally).
- Automated Technologies: Through cookies and similar tracking technologies that collect usage data.
4. Use of Information
We use the collected information to:
- Provide and Maintain Services: To process and manage your orders and provide customer support.
- Improve Services: To understand how our Services are used and to enhance user experience.
- Communicate with You: To send updates, promotional materials, and other information related to your use of the Services.
- Legal Obligations: To comply with applicable laws and regulations.
5. Sharing of Information
We do not share your personal information with third parties except in the following circumstances:
- Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, shipping and delivery services and data analysis.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal data.
- Rectification: The right to request correction of any inaccurate information.
- Erasure: The right to request deletion of your personal data under certain conditions.
- Restriction of Processing: The right to request restriction of processing your personal data under certain conditions.
- Data Portability: The right to request transfer of your data to another organization or directly to you under certain conditions.
To exercise these rights, please contact us at the information provided below.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Services. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our Services may become inaccessible or not function properly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the «Effective Date» at the top. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Eventering AS
Org. nr.: 920 364 195
Christopher Bruuns veg 8
2615 Lillehammer
Email: post@orderarena.com
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.